We remind you that you can contact support via the ticket system, directly from the game or on the website.
How to create a ticket:
In-game, open the “Help” window and describe the issue; the game master’s response will arrive to you as a whisper directly in the game.
On the website, in the “My Tickets” section of your account, click the “Create Ticket” button.
With the transition to the new core, we have completely redesigned the player‑support format. Previously everything went through the forum, which was inconvenient for both you and us. Now the game master does not need to be in the game: they respond to tickets directly from the website, and the answer immediately reaches you in the game. This way we respond and react noticeably faster than on the forum.
Due to the increase in ticket volume, we are announcing an additional recruitment for the game master position. We are looking for active players and like‑minded individuals who know the project well, want to become part of the administration, and are ready to help players.
If you are interested, go to our Telegram bot @moonwell_vacancy_bot